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Service Desk (Tier II)

Service Desk (Tier II)

Service Desk (Tier II)

This person will be working on a service desk team with a variety of personnel that range from Tier II to Tier IV.

  • Expert Windows 10 desktop support experience
  • Solid Microsoft Active Directory system administration experience
  • Solid Microsoft Windows Server file/directory permission administration experience
  • Proven Basic Network Connectivity troubleshooting
  • Proven Basic Network Printer troubleshooting
  • Proven Backup reporting evaluation to determine next steps for nightly backup jobs
  • Experience with Anti-virus software centralized deployment and administration
  • Experience with PC imaging software (clonezillow, ghost, WDS/MDT, etc.)
  • Exceptional client service experience via phone and in person.
  • Professional appearance.

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Even if you don't know exactly what you need, our experts make it easy to talk about your project and work out the requirements. We'll quickly help frame it up and add some structure so it can be properly estimated and ultimately developed and delivered.