Service Desk Engineers

Service Desk Engineers

We’re actively seeking full time Service Desk Engineers with technical support skills and great customer service skills, to join our growing team in Virginia Beach. 

As a Service Desk Engineer, you will be responsible for:

• Providing excellent customer service to our customers, at all times
• Respond to customer inquiries, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Redirect problems to correct resource
• Update customers when issues are resolved
• Update ticket tracking systems appropriately
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Inform management of recurring problems
• Stay current with system information, changes and updates
• Work in a team environment and participate positively with the team
• Periodic rotation for after-hours support, no more than 2x year

Position Requirements:

• Minimum of 3+ years of Service Desk experience
• Strong verbal communication skills
• Strong written communication skills
• Must be motivated towards constantly improving their technical skills
• Knowledgeable in use of MS Excel, Word, Outlook
• Experience in troubleshooting O365, printers, monitors, etc.
• Basic knowledge of wireless networks, routers, switches,  servers
• Basic knowledge of service/help desk ticket systems
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support

Education and Experience:

• High School diploma required
• Technical Certifications a plus

Fill out the form below to apply: